Shipping terms
Shipping Policy
Last updated: May 25, 2026
This Shipping Policy explains how Milemon Trade handles shipment timing, logistics coordination, and delivery responsibilities for wholesale and custom product orders.
1. Order Review Before Shipment
Before shipment, Milemon Trade will confirm the key order details with the buyer, including product specifications, quantity, packaging requirements, shipping method, consignee information, and delivery destination.
For products involving custom packaging, logo printing, private label options, or other made-to-order requirements, production will begin after the order details are confirmed.
2. Sample and Production Lead Time
Sample lead time and bulk production lead time may vary depending on the product category, order quantity, packaging requirements, customization level, and production schedule.
When we provide a quotation or order confirmation, we will also provide the estimated sample timing, production timing, and expected shipment schedule for that order.
3. Shipping Methods
Milemon Trade supports practical shipping options based on order size, product type, destination market, and buyer requirements.
- Express courier for samples or urgent small shipments
- Air freight for faster wholesale replenishment
- Sea freight for larger bulk orders
- Other shipping arrangements confirmed with the buyer before shipment
4. Freight, Duties, and Import Taxes
Unless otherwise agreed in writing, the buyer is responsible for destination customs clearance, import duties, taxes, and any local handling charges after the shipment arrives in the destination country or region.
If the buyer needs a specific trade term, delivery method, or freight arrangement, this should be confirmed with Milemon Trade before payment and shipment.
5. Delivery Information Accuracy
The buyer is responsible for providing accurate shipping information before shipment, including consignee name, company name, delivery address, contact number, email address, and any required customs, tax, or import information.
Milemon Trade is not responsible for delays, extra charges, failed delivery, or return costs caused by incomplete or incorrect shipping information provided by the buyer.
6. Shipping Delays
Estimated transit times may be affected by customs inspection, carrier schedules, port congestion, weather conditions, public holidays, local delivery arrangements, or other factors outside our direct control.
If a shipping delay occurs, Milemon Trade will help follow up with the logistics side and keep the buyer informed where possible.
7. Damage or Missing Goods in Transit
If the outer cartons are visibly damaged at delivery, or if the buyer believes that items are missing, the buyer should keep the original packaging and take clear photos or videos as soon as possible after receipt.
Please contact Milemon Trade promptly with the order details, photos, videos, and delivery information. We will review the case with the buyer and the logistics side, then confirm the next practical step.
8. Shipment Tracking and Follow-Up
When tracking information is available, Milemon Trade will provide the tracking number, shipment reference, or logistics update to the buyer.
For bulk orders shipped by air freight, sea freight, or other freight methods, tracking and delivery updates may depend on the carrier, freight forwarder, destination customs process, and local delivery provider.
9. Contact Us
For shipping schedule, freight method, delivery information, or shipment follow-up questions, please contact us using the details below.
- Contact person
- Anna
- Email / Microsoft Teams
- anna@milemontrade.com
- +86 152 1888 9745