Shipping Policy

1. Order Review Before Shipment

Every wholesale order is reviewed with you before shipment. We confirm product specifications, quantity, packaging, shipping method, and delivery details before the goods leave the factory or warehouse.

If your order includes custom printing, custom packaging, or other made-to-order work, production starts only after the order details are confirmed.

2. Sample and Production Lead Time

Sample lead time and bulk production lead time depend on the product type, customization level, and order quantity.

When we send your quotation or order confirmation, we will also confirm the expected sample timing, production timing, and shipment schedule for that order.

3. Shipping Methods

We support practical export and fulfillment options based on the order size and destination.

• Express courier for samples or urgent small shipments
• Air freight for faster wholesale replenishment
• Sea freight for larger bulk orders
• Other shipping arrangements confirmed with the buyer in advance

4. Freight, Duties, and Import Taxes

Unless otherwise agreed in writing, the buyer is responsible for destination customs clearance, import duties, taxes, and any local handling charges after the shipment arrives in the destination country.

If you need a different shipping arrangement, confirm the trade terms with us before payment and shipment.

5. Delivery Address Accuracy

The buyer is responsible for providing the correct consignee name, delivery address, contact number, and any required customs or tax information before shipment.

We are not responsible for delays, extra charges, or delivery failure caused by incomplete or incorrect shipping information provided by the buyer.

6. Shipping Delays

Transit times may be affected by customs inspection, carrier schedules, weather, public holidays, or other events outside our direct control.

If a delay happens, we will help follow up with the logistics side and keep the buyer informed, but transit delays alone do not automatically create a refund obligation.

7. Damage or Missing Goods in Transit

If outer cartons are visibly damaged at delivery, or if you believe items are missing, please keep the packaging, take clear photos or video, and contact us as soon as possible after receipt.

We will review the case with the buyer and the logistics side and then confirm the next practical step.

8. Contact Us

For shipping schedule, freight method, or delivery follow-up questions, contact us using the details below.

Contact

Anna

Email / Microsoft Teams

anna@milemontrade.com

WhatsApp

+86 152 1888 9745